When seeking medical care, the patient goes through several stages that influence his experience, which may result in his decision to return or not to the clinic.
Here on the blog, in one of our articles, we have already commented on how to improve the patient's journey in the clinic. This time, with the same goal, but taking a different path, we will show you what are the biggest mistakes made in attending clinics, and which you should avoid.
Do not use medical software
The use of medical software has many advantages, and this directly affects the patient's journey. In addition to practicality, the software also provides greater security in the storage of medical records and other data, not only of the patient but also of the clinic. Therefore, without the use of quality software, your data can be exposed to people with malicious intent, which can lead to major problems.
With software, taking care of finances also becomes an easier task. Your clinic will also be more organized with the use of this technology, as dealing with papers such as patient records and records, among other documents, besides not being practical, it means wasting time handling them, not to mention the fact that just keeping a sheet out of order and everything can become a mess.
In this respect, the electronic medical record is much more effective also, there is the facility in storing such documents and finding them, your patients' data will always be well organized.
If you still don't use management software in your clinic, take the opportunity to get to know Ninsaúde Apolo, where you will find several features that will help all sectors of the clinic. Check out our article where we talk about everything you need to know about Ninsaúde Apolo.
Do not invest in adequate training for the team
A clinic is not just made up of health professionals. Whatever the sector, it is important to have the training, even if the employee in question already has some experience in the industry.
This training can be done simply, and the clinic administrator must inform and make clear how he wants his subordinates to perform their activities.
Encouraging participation in lectures and workshops is also a good way to improve your knowledge, in addition to the fact that, when investing in the training of its employees, they will always be updated on market trends, and this will directly affect the patient's journey and the way he will be cared for.
If they use the software, it is important that the team also undergo training so that they can use it correctly. When using the medical software Ninsaúde Apolo, for example, we currently offer free online training on the system, and these take place every Wednesday and Friday at 1:30 pm (Brasília time). There is also the possibility to watch tutorial videos within the software itself, where users will be able to access them whenever they have any specific doubts, at any day and time.
Do not organize clinic finances correctly
Not only the receipts but also the expenses of the clinic must be recorded so that the real monitoring of your balance can be done. One of the most frequent errors is the fact that it only records receipts, and thus does not realize a cash flow.
Another important point is to know how to separate personal finances from clinic finances. All receipts from the clinic must be directed to a bank account for the exclusive use of the same, and personal expenses must not be paid with money arising from consultations made by the clinic. You can find out more about this in our article "The importance of separating personal finance from clinic finance".
The lack of humanized care
In this type of service, communication is one of the main points to stand out. It must be clear and efficient in a way that allows the exchange of information between health professionals and patients, and at reception, it should be no different.
It is important to take into account the emotional state not only of the patient but also of the family and answer their questions in a way that conveys empathy, security, and trust.
In addition to the service itself, it is very important that the physical structure where it occurs meets the needs of care and treatment, bringing comfort and safety to the patient. Therefore, precarious and poorly sanitized structures or facilities do not constitute humanized service.
Another point to highlight is that the treatment must be done individually, and not generic. Learn to listen carefully to what the patient has to say without looking away, showing that you care about the situation. Calling the patient by name and greeting him also characterizes humanized care, as it is more likely that he will be able to give important information about the situation, facilitating the diagnosis.
Did you like these tips? Keep following our blog for more information like this! Not a user of the Ninsaúde Apolo medical software yet? Contact our sales team through the website or Whatsapp and ask all your questions.