Several factors influence the success of a clinic, and certainly having a good relationship with suppliers is one of them. But after all, what is this relationship based on? Check out our tips below to stay on top of the subject.
Set a timetable
There is a very peculiar situation that happens frequently in some establishments: a supplier arrives without an appointment, waits for the administrator or responsible for purchases, and only after a long wait is he informed that he cannot attend you.
First, it is necessary to make it clear how the service to suppliers works so that there is no unpleasant situation. If the person responsible only responds by appointment, make this clear at the reception with some warning or ask the receptionist or secretary to inform you about this, after all, it is inelegant and disrespectful to keep someone waiting if you cannot attend.
Keep up good communication
Taking the hook from the previous tip, let's talk about communication, which is the basis of any relationship, including, of course, the professional. The exchange of information is essential for productive communication, so be clear and objective about the matters dealt with suppliers so that you do not leave any doubts.
Establish communication channels and promote meetings for a more direct dialogue, so that they can bring together common interests.
Value good suppliers
It is important to have more than one option to turn to, however, those suppliers that make a difference should be valued.
Valuing your supplier can be done simply but it strengthens your relationship, whether with an indication, a new contract, or even with words. By creating a partnership relationship, you will get the best prices and the best terms, so you win.
Be a good client
Being a good customer is strongly linked to the items mentioned above, of course, to some more details, such as making payments on time and maintaining planning of your orders.
Payment on time avoids inconvenience and gives you room for negotiations, as well as acquiring credibility and confidence as a buyer. The planning of your orders is essential so that there is no need to demand urgency from the supplier, thus maintaining a good relationship.
Can you work with different suppliers?
Although it seems that having only one supplier and being faithful to it will make things better, it is not quite how it works, not least because not everything you need that single supplier will have. It is important to have several options to turn to because unforeseen events can happen to your suppliers too, and so that your relationship does not weaken, it is necessary to have a "plan B" at these times.
Another important issue is negotiation. How do you know if Supplier A's product is better than Supplier B's product if you've never used it? That way you can enjoy the competition healthily in favor of your clinic.