In recent times a lot has been said about humanized medical care, but unfortunately, not all professionals know how to practice it. Whether due to the physical structure of the service location or even the lack of attention, some health professionals have been sinning in this respect, so we are here to give you some tips on how to practice humanization.
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Adequate physical structure
When we talk about physical structure it does not mean that the clinic should be luxurious, but rather offer a minimum of comfort and hygiene, therefore it is always very important to keep the place clean and organized. Offering means of distraction to the patient such as TV, magazines, and wi-fi is also important, so he can feel more comfortable while waiting for the service. Finally, don't forget to provide water, tea, or even a good cup of coffee.
As that famous phrase would say, "the first impression is what remains", and medical care is no different. The first contact with the patient is very important, so the approach must be completely individualized and personalized. Greeting, calling by the name, and listening carefully to what the patient has to say are some ways to make the patient feel more comfortable at the time of the consultation.
Conveying trust and empathy
When seeking medical care, it is quite common for the patient to be fragile and often frightened by the situation in which he finds himself, so it is essential that the health professional knows how to deal with this situation, not only showing empathy but also passing on the feeling of confidence, security, and patient support, especially when giving a diagnosis.
Pass on transparent information
The health professional should be aware that many of the medical terms are not known to patients, which means that using clear and objective language is always the best option. Avoid using technical terms and give preference to transparent and proactive information regarding the general framework and the results obtained. It is also important to take into account the emotional state of patients and family members so that there is no discomfort.