In addition to qualifying care, the use of telemedicine can bring other benefits to health professionals and the patient himself. But after all, how to choose the right software to meet your needs? Check out this post.
In the current situation in which we are experiencing not only in Brazil but in the world, searching for a telemedicine system is no longer a simple option. It is visible the importance that telemedicine has today and we cannot fail to emphasize that not all software has this functionality, so we have compiled a list with the main characteristics that you must observe in a system when hiring it.
Guarantee on the security of your data
The system to be used must ensure that the patient's data is safe while maintaining the confidentiality that is required by law. Let's take Ninsaúde Apolo as an example. Currently, Apolo has 7 security certificates and 4 data protection and data use certificates, including the HIPAA (Health Insurance Portability and Accountability Act). Also, Apolo follows SBIS NSG2 (Security Level - 2), so all information is safely saved from end to end, in addition to complying with the GDPL (General Data Protection Law).
Concerning telemedicine, it is also necessary to be aware if the system allows sending the consent form to their patients, which is necessary for telemedicine. For security reasons, at Ninsaúde Apolo we are also concerned with not storing any video call recordings, since the professional can use the electronic medical record simultaneously, therefore without the need for recordings.
Opt for cloud software
In addition to having several advantages that make work more practical, cloud-stored systems are online systems, that is, they do not need to be installed on the computer and therefore do not require space in the memory of the machine where it will be used. Besides, they can be accessed from mobile devices such as tablets and Smartphones.
The differential of cloud software is precisely the fact that you can access it anywhere, anytime, just having an internet connection. That way, whenever you want to access your patients' history, you can do it practically and safely.
Medical record integrated with Telemedicine software
For greater agility and practicality in the service, the software to be used must include all the necessary functionalities for the complete journey of the patient, including the electronic medical record.
At Ninsaúde Apolo, the health professional can perform the call center while typing the patient's evolution in the medical record. The healthcare professional can also browse the patient's history while attending, thus providing a more accurate diagnosis.
Quality of the support
When using software, much of the user experience is due to the support provided. There is no use in a visually attractive and feature-rich system if the user does not know how to use them and does not receive the proper help for this, especially when it comes to telemedicine, which concerns distance service.
In this case, try to hire a system with efficient support, and that provides training to users. Training is essential so that not only health professionals but also the entire team can make the best use of all the tools that the software offers. Support with quick responses and service not only via email or chat but also by phone makes a difference.
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