The work in the clinic's reception is always very agitated, and after all the more patients you have, the more work there is to do. Answering the phones, confirm schedules and make the check-in of patients are just some of the examples.
But, even with the busy routine, there is a way of making the job simpler and agile, and to that be possible is necessary the use of a software to clinics, like Ninsaúde's Apolo.
The Ninsaúde's Apolo is a software that counts with many features that make everyday life easier, not only to the receptionists but also to the administrators and especially to the physicians. Check the following list with some of the features that speed up the reception as you schedule a patient with Ninsaúde's Apolo.
One of the most efficient ways to decongest telephone lines in the clinic is using online scheduling. Have an online presence is fundamental to health marketing, and with a site or active social media, you can also provide a link where the patients can schedule their appointments. To more information check our article where we explain how the online scheduling works in Ninsaúde's Apolo.
OPTION SEE "AVAILABLE"
After you inserted the scheduled service is necessary to fulfill the date and time of the appointment, and with de "available" feature this action got away more simple, that's because the system opens a table with only the available days and hours, so the secretary does not need to pass all days in the agenda searching for a spot to place the patient. Then, you just need to click in the chosen time, and the camps will be automatically filled.
ADD MORE PROFESSIONALS TO THE SCHEDULE
There are situations where the patient can use the visit to the clinic to see more than one physician in a day. As you do the schedule, depending on the software used, the secretary will have to repeat the scheduling process on every agenda.
This does not occur with Ninsaúde's Apolo, because of the feature "add professional" the secretary can create two or more appointments in different professionals agendas without leaving the schedule tab.
CONFIRMATIONS BY WHATSAPP
Imagine how many hours that a secretary takes to call to all patients and confirm the appointments. In the meantime, other tasks are piling up, and there's nothing do to, as it is necessary to obtain these confirmations.
With the feature of WhatsApp confirmation of Ninsaúde's Apolo, with very few clicks the secretary sends messages with a link that patients can use to respond if they will show or not to the appointment, and if the answer the system automatically changes the status in the schedule to confirmed or canceled, saving time at the reception.
SEND THE REGISTER FILE THROUGH E-MAIL MARKETING
The e-mail marketing is a feature that allows the schedule of different types of e-mail, and among them, the register file.
With this, the patient can receive and fulfill by himself the register, some days before the appointment, which helps in the correct information being added and speeds up the process in the reception.
PATIENT CHECK-IN THE RECEPTION
Arriving at the clinic is necessary to collect the patient information, which can take some time. Besides the option of sending the register through e-mail, it is also possible for the patient to fulfill the register in the reception using a tablet or smartphone.
With the device in hand and a QR-code reader app, just point the camera to the code and give it to the patient to add in its information. When it is done, the patient just needs to press "send" and then, in the system, the secretary must press in "sync information". Done, the register file is all filled up!
It is worth mentioning that in addition to these, many other features can assist users of Ninsaúde's Apolo to increase productiveness and speed up the daily process. To know more keep following our blog.
If you are not a Ninsaúde's Apolo client and got interested, get in contact with one of our sellers through here.