One of the tasks that are part of the routine of the clinics is the loyalty of patients, which starts at the first contact at the reception and continues after-care. But what about that patient who came for a first appointment and did not return, how to keep in touch and work on his loyalty?
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Many patients do not attend the return visit because they think that their problem has already been solved in the first consultation, while others need to do a longer treatment but also end up not returning due to the most diverse factors. To understand what happened to these patients, the ideal is to check their attendance history and then get in touch. However, how to identify them? That's where Ninsaúde Apolo comes in with the patient prospecting report.
To access this report, the user must access the Schedules menu, and then the Reports submenu. The prospecting report shows patients who scheduled only one service and who did not return, in addition to information such as contacts (phone and e-mail), forwarder, last professional to provide care, last services, and paid amounts.